Duration

  • 3 hours

Delivery Options

  • Live In-person: $4,750 (+ Applicable Taxes)
  • Live Virtual: $4,250 (+ Applicable Taxes)

Ideal Group Size

  • Up to 25 participants

Learning Objectives

  • Legal Framework. An introduction to the laws & principles that guide regulatory professional conduct processes.
  • Complaints Process. A practical step-by-step structure for effectively and efficiently managing the complaints process.
  • Investigations. Best practices for interviewing parties, note-taking techniques and report-writing.

Designed for

  • Regulatory Investigation Committees
  • Regulatory Complaints Committees
  • Regulatory Complaints Inquiry Committees
  • Canada-wide

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